APPLICATION OF NEW SERVICE CONNECTION

Byg-WD Commercial Services Division

Service Discription: Processing of New Service Connection Application and Construction Order for customer who wants to avail of water supply services.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Resident or any person with properties or building within the water service are of the Bayugan Water                                                          District, 18 yrs. old & above

What are the regular requirements:
1. Attend Orientation/Seminar
      Requirements of the seminar:
           a. Present original valid Identification Card
           b. Switch off mobile phone
           c. Proxy is allowed but with authorization
           d. Ballpen & Notebook
2. Certification as to resident
3. Fully accomplished/filled-up Application Form
(Water Service Application & Construction Order)
Duration: 3 hours and 4 mins
How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity (Under Normal Circumstances) Person Incharge Fees Forms

1

Fill-up the Attendance Logbook at CSA in a first come first serve basis.

Give the customer the Attendance Logbook

2 mins.

EZRAH LLYOD A. ESPINOSA

None

None

2

Wait to be called by the Customer Service Assistant for the presentation and validation of Identification Cards

Validation of Identification Cards

5 mins.

EZRAH LLYOD A. ESPINOSA

None

None

3

Fill-up Application Form and provide basic information such as the status of area being occupied, and the specific location of the building and the like

Check/verify the completeness of requirements and information in the application form and provide schedule of inspection

5 mins.

EZRAH LLYOD A. ESPINOSA

None

SACO Form

4

Attend Orientation/Seminar

Conduct Orientation/Seminar

2 hours

EZRAH LLYOD A. ESPINOSA

None

None

5

Be available during the time of inspection or any representative

Perform the site inspection

1 hour

Area Personnel

None

SACO Form

6


Pay to the Teller



Avail promo on installation fee (IF)

Receive payments and issue Official Receipt


Issue promisory note

2 mins.



2 mins.

NERISSA P. SULIT



EZRAH LLYOD A. ESPINOSA

Actual Charges



None

Official Receipt



Promisory Note

7

Present Official Receipt to CSA

Receive New Service Documents, control Official Receipt and provide Water Service Contract

3 mins.

EZRAH LLYOD A. ESPINOSA

None

Water Service Contract

8

Sign Water Service Contract

Check the completeness of Water Service Contract & forward to OED for Installation

10 mins.

EZRAH LLYOD A. ESPINOSA

None

Water Service Contract

9

Claim paid materials to Storekeeper by presenting the Official Receipt

Fill up acknowledgement Receipt, Issue the materials and have the Store Requirement Slip Signed

30 mins.

Area Personnel

ROBEMAR S. TOMAS

None

Store Requisition Slip

END OF TRANSACTION

INSTALLATION OF NEW SERVICE CONNECTION

Byg-WD Operations & Engineering Division

Service Discription: Installation of New Service Connection

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Resident or any person with properties or building within the water service are of the Bayugan Water                                                          District, 18 yrs. old & above

What are the regular requirements:
1. Ready household plumbing system

Duration: 5 hours
How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity (Under Normal Circumstances) Person Incharge Fees Forms

1

Be available during installation

Conduct installation

2 hrs.

Area Personnel

None

None

2

Acknowledge and sign Maintenance Order and Water Meter Receipt

Provide Maintenance Order and Water Meter Receipt for signing

3 hrs.

Area Personnel

None

Maintenance Order
Water Meter Receipt

END OF TRANSACTION

PAYMENT OF WATER BILL AND OTHER FEES

Byg-WD Commercial Services Division and Adm/Finance Division

Service Discription: Receiving payment of water bills, installation fees, serving requests fees and other payment made to                                                 Bayugan Water District and issuance of corresponding official receipts.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: All concessionaires and other clients

What are the regular requirements:
1. For payment of water bill -billing notice
2. For installation Fee - fully accomplished New Service Connection Application Form
3. For miscellaneous services
           a. Reinstallation - Service Request Form
           b. Water Meter Transfer - Service Request Form
4. Other Fees (Certification, Bidding Documents, Supplies and Other Materials)

Duration: 8 mins

How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Water bill, materials billed and installation fee balance - present billing notice to the Teller and for those with no bill, write in a piece of paper provided.

For other fees, present SR to the Cashier

Inform the concessionaire to wait for his name to be called.

2 mins.





2 mins.

NERISSA P. SULIT

Actual Charges






Actual Charges

Billing Notice






SACO

2

Go to the Teller's Window once the name is called and tender payment

Receive payment and issue corresponding Official Receipt

3 mins.

NERISSA P. SULIT

None

None

3

Count the money and check official receipt before leaving the Teller/Cashier

Confirmed payment and Official Receipt issued

1 min.

NERISSA P. SULIT

None

None

END OF TRANSACTION

REINSTALLATION OF WATER METER

Byg-WD Operations & Engineering Division

Service Discription: Handling Concessionaire's request for reinstallation of water meter.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: Reconnection and its corresponding fees
1. Non-payment if water bill
      1.1 Residential - P200.00
      1.2 Institutional - P300.00
          1.2.1 Schools
               1.2.1.1 Private - P300.00
               1.2.1.1 Public - P200.00
      1.2 Commercial - P300.00
2. Voluntary/Temporary Disconnection
      2.1 Residential - P150.00
      2.2 Institutional - P200.00
      2.2 Commercial - P200.00
Duration: 1 hour and 7 mins.
How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the Customer Service Assistant and log the request for re-installation

Check/verify the request on reinstallation of water meter

5 mins.

JOHN CLOYD ELCARTE

None

Service Request

2

Pay to the Teller

Recieve payment and issue Official Receipt

2 mins.

NERISSA P. SULIT

Actual Charges

Official Receipt

3

Be available during reinstallation and sign Service Request if satisfied

Reinstall and request concessionaire to sign Service Request

1 hour

Area Personnel

None

Service Request

END OF TRANSACTION

WATER METER TRANSFER

Operations & Engineering Division

Service Discription: Handling request for water meter transfer from one location to another, however it sohuld be within the                                   service area of the Bayugan Water District

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements:
1. Water Meter Transfer Fee - P150.00
Duration: 2 hours and 23 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the Customer Service Assistant and request for water meter transfer

Prepare Serive Request for water meter transfer

10 mins.

BRYAN D. APOSTOL

None

Service Request

2

Be available during inspection or any representative

Perform/conduct inspection and submit report to Customer Service Assistant

2 hours

Area Personnel

None

Service Request

3

Follow-up to Customer Service Assistant

Inform the concessionaire of the charges

10 mins.

BRYAN D. APOSTOL

None

None

4

Pay to the Teller

Receive payment and issue Official Receipt

3 mins.

NERISSA P. SULIT

P150.00

Official Receipt

END OF TRANSACTION

RECLASSIFICATION OF SERVICE CONNECTION

Byg-WD Commercial Services Division

Service Discription: Handling request for re-classification of connection whether residential, commercial, or its sub-classification.
Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: None

Duration: 2 hours and 15 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the Customer Service Assistant and lodge request for reclassification

Prepare Service Request for reclassification

5 mins.

HERMA-LISA A. GALLERON

None

Request for reclassification form

2

Be available during inspection or any representative

Conduct actual investigation of the establishment and submit report to Customer Service Assistant

Facilitate Approval

2 hours



5 mins.

Area Personnel



GM

None



None

Request for reclassification form


Request for reclassification form

3

Follow-up request to the CSA

Enter new classification into the computer

5 mins.

JENNIFER JOY RASONABE

None

None

END OF TRANSACTION

WATER METER CALIBRATION

Byg-WD Operations & Engineering Division

Service Discription: Facilitate request for water meter calibration.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: Presence of the duly registered concessionaire

Duration: 3 hours and 8 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the Customer Service Assistant and lodge request for water meter calibration

Prepare Service Request for water meter calibration

Conduct pulling out of water meter

5 mins.


1 hour

EZRAH LLOYD A. ESPINOSA

Area Personnel

None


None

Service Request


Service Request

2

Be available during inspection or any representative

Conduct actual water meter calibration and submit report to CSD

2 hours

Area Personnel

None

Service Request

3

Pay to the Teller if water meter foind not defective

Receive payments and issue Official Receipt

3 mins.

NERISSA P. SULIT

Actual Charges

Official Receipt

END OF TRANSACTION

HIGH BILING COMPLAINT

Byg-WD Commercial Services Division

Service Discription: Process of handling complaints relating to high billing.

Service Standards: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: 1. Water Bill (complaint bill)

Duration: 6 hours and 17 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Lodge complaints to the Customer Service Assistant

Verify and discuss complaint
Fill up Service Request

15 mins.

HERMA-LISA A. GALLERON

None

Service Request

2

Be available during the inspection

Conduct inspection and submit report to Customer Service Assistant

Evaluate and compute adjustment on complaint bill and have it approved by the General Manager

4 hours


2 mins.

Area Personnel


HERMA-LISA A. GALLERON

None


None

Service Request


Service Request

3

Pay to the Teller

Present approved Billing Adjustment Memo (BAM)

2 mins.

NERISSA P. SULIT

Actual Charges

Billing Adjustment Memo

END OF TRANSACTION

TEMPORARY DISCONNECTION

Byg-WD Operations & Engineering Division

Service Discription: Handling request to customers who wanted to discontinue their service connection.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered concessionaire

What are the regular requirements: Fully accomplished request form

Duration: 2 hours and 5 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the CSA and lodge request for temporary disconnection

Prepare SR for temporary disconnection

Forward SR to Eng'g
Execute disconnection and have the SR signed


Return to CSD for disconnection at the system

5 mins.


2 hour


2 mins.

HERMA-LISA A. GALLERON


Area Personnel


JENNIFER JOY RASONABE

None


None


None

Service Request


Service Request


Service Request

END OF TRANSACTION

CHANGE OF ACCOUNT NAME

Byg-WD Commercial Services Division

Service Discription: Handling request for change of account name.

Schedule of Availability of Services: Daily from Monday to Friday(except for holidays)
                                                              8:00 AM - 12:00 NN
                                                              1:00 PM - 5:00 PM

Who May Avail the Services: Registered concessionaire or his/her representative

What are the regular requirements: Proof of ownership or any of the following as the case may be:
                                                            1. Deed of Sale
                                                            2. Death Certificate
                                                            3. Waiver of rights
                                                            4. Any pertinent documents

Duration: 10 mins.

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the Customer Service Assistant and lodge request for change of account name

Prepare Service Request for change of account name

5 mins.

HERMA-LISA A. GALLERON

None

Service Request

2

Pay to the Cashier

Receive payments and issue Official Receipt


Change new name in the computer

3 mins.


2 mins.

NERISSA P. SULIT


JENNIFER JOY RASONABE

P50.00


None

Official Receipt


None

END OF TRANSACTION