APPLICATION OF NEW SERVICE CONNECTION

Byg-WD Commercial & Services Division

Service Discription: Processing of New Service Connection Application and Construction Order for customer who wants to avail of water supply services.

Schedule of Availability: Daily from Monday to Friday (except for holidays) 8:00 AM - 5:00 PM

Who May Avail the Services: Resident or any person with properties or building within the water service are of the Bayugan Water                                                          District, 18 yrs. old & above

What are the regular requirements:
1. Attend Orientation/Seminar
      Requirements of the seminar:
           a. Present original Valid Identification Card
           b. Representative is allowed but with Authorization
           c. Pen & notebook
2. Barangay Certification as proof residency and indicate purpose- water installation.
3. Latest Community Tax Certificate (Cedula)
4. Fully accomplished/filled-up Water Service Connection Application & Construction Order (SACO) Form
Duration: 2 hours and 11 mins
How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity (Under Normal Circumstances) Person Incharge Fees Forms

1

Sign attendance to the logbook provided for orientation/seminar

Give Customer the attendance logbook

2 minutes

CSD – CSA

None

Logbook

2

Attend orientation/ seminar

Conduct orientation/seminar

1 ½ hours

CSD – CSA

None

None

3

Fill-up application form and provide basic personal information(s)

Check/Verify the completeness of requirements, if not, provide a list

5 minutes

CSD – CSA

None

Application form

4

Comply minimum requirements

If requirements are complete, assist the client sign water service contract and forward to OED for inspection

15 minutes

CSD – CSA

None

SACO

5

Payment of Basic Installation Fee (BIF)

Prepare Order of Payment for BIF

2 minutes

CSD – CSA

None

Order of Payment

6

Present the Order of Payment to the Teller

Receive payment and issue Official Receipt

2 minutes

CSD Teller

Actual Charges

O.R. and Order of Payment

7

Present O.R. and Order of Payment to the CSD-CSA

Forward the paid SACO to OED for Water Meter connection

15 minutes

CSD – CSA

None

SACO

END OF TRANSACTION

INSTALLATION OF NEW SERVICE CONNECTION

Byg-WD Operations & Engineering Division

Service Discription: Installation of New Service Connection endorsed by CSD.

Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Qualified applicants for new service connection.

What are the regular requirements:
1. Available household plumbing system

Duration: 4 hours
How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity (Under Normal Circumstances) Person Incharge Fees Forms

1

Be available during installation

Conduct installation

2 hrs.

Area Personnel

None

None

2

Acknowledge and sign Maintenance Order and Water Meter Receipt

Provide Maintenance Order and Water Meter Receipt for signing

3 hours

Area Personnel

None

Maintenance Order

END OF TRANSACTION

PAYMENT OF WATER BILL AND OTHER FEES

Byg-WD Commercial Services Division and Adm/Finance Division

Service Discription: Receiving payment of water bills, installation fees, serving requests fees and other payment made to                                                 Bayugan Water District and issuance of corresponding official receipts.

Schedule of Availability of Services: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: All concessionaires and other clients

What are the regular requirements:
1. For payment of water bill -billing notice
2. For installation fees – fully accomplished new Service Application & Construction Order (SACO) Form
3.Other fees (Water Extraction, Certification, Bidding Documents, Supplies and Other Materials) - Order of Payment

Duration: 12 minutes

How to Avail of the Services:

Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Present Water Bill or a piece of paper with Concessionaires’ name to the Teller

Inform the concessionaire to wait for his/her name to be called

2 minutes

Teller

Billed Amount

Billing Notice

2

If other fees, go to frontline services and ask for Order of Payment

Prepare Order of Payment

2 minutes

CSD-CSA

None

Order of Payment

3

Present Order of Payment to the Teller

Receive payment and issue O.R.

2 minutes

Teller

Actual Charges

O.R. and Order of Payment

4

Count the change and check O.R. before leaving the Teller’s Counter

Confirmed payment and O.R. issued

1 minute

Teller

None

O.R. and Order of Payment

5

If payment of Supplies and other Materials

Check and verify O.R. and Order of Payment

5 minutes

AFD Personnel

None

O.R. and Order of Payment

END OF TRANSACTION

REINSTALLATION OF WATER METER

Byg-WD Operations & Engineering Division

Service Discription: Handling concessionaire’s request for reinstallation of water meter due to disconnection.

Schedule of Availability of Services: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: Reconnection and its corresponding fees
1. Disconnection due to non-payment of water bill:
      1. Residential - P200.00
      2. Institutional
               a. Private - P300.00
               b. Public - P200.00
      3. Commercial - P300.00
2.Voluntary/Temporary Disconnection:
      1. Residential - P150.00
      2. Institutional - P200.00
      3. Commercial - P200.00

Duration: 22 minutes
How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to frontline services and request for meter reinstallation

Check unpaid balances and prepare Order of Payment

5 minutes

CSD-CSA

Actual Charges

Order of Payment Ledger

2

Present Order of Payment to the Teller and tender payment

Receive payment and issue Official Receipt

2 minutes

Teller

Actual Charges

Order of Payment O.R.

3

Present O.R. and Order of Payment to the CSD-CSA

Prepare Service Request for water meter reinstallation

5 minutes

CSD-CSA

None

Order of Payment & Service Request

4

Wait and be available during reinstallation

Endorse the SR to OED for appropriate action

10 minutes

CSD-CSA

None

Service Request Order of Payment

END OF TRANSACTION

WATER METER TRANSFER

Operations & Engineering Division

Service Discription: Handling request for water meter transfer from one location to another within service area of the Bayugan Water District

Schedule of Availability of Services: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: None

Duration: 2 hours and 37 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to frontline services and request for water meter transfer

Prepare Service Request -inspection for meter transfer & endorse to OED

15 minutes

CSD-CSA

None

Service Request

2

Be available during inspection or any representative

Conduct inspection and submit report

2 hours

OED Area Personnel

None

Service Request

3

Follow-up to CSD-CSA

Prepare Order of Payment for meter transfer

5 minutes

CSD-CSA

None

Order of Payment

4

Present Order of Payment to Teller

Receive payment and issue O.R.

2 minutes

Teller

Php 150

Official Receipt

5

Present O.R. and Order of Payment to CSD-CSA

Prepare SR for water meter transfer & endorse to OED

10 minutes

CSD-CSA

None

Service Request Order of Payment

6

Be available during water meter transfer

Receive acted SR and posts the same to WBCS

5 minutes

CSD-Authorized IT

None

Acted Service Request

END OF TRANSACTION

RECLASSIFICATION OF SERVICE CONNECTION

Byg-WD Commercial Services Division

Service Discription: Handling request for re-classification of connection whether residential, commercial, industrial or institutional.

Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: None

Duration: 2 hours and 20 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the frontline services and request for reclassification

Prepare Service Request for Re-classification and endorse to OED

15 minutes

CSD-CSA

None

Service Request

2

Be available during inspection or any representative

Conduct actual investigation of the establishment and submit report

2 hours

OED Area Personnel

None

Service Request

3

Follow-up request to the CSD-CSA

Receive acted SR and posts new classification to WBCS

5 minutes

CSD-Authorized IT

None

Acted Service Request

END OF TRANSACTION

WATER METER CALIBRATION

Byg-WD Operations & Engineering Division

Service Discription: Water meter calibration is a test conducted to determine the accuracy of the water meter.

Schedule of Availability of Services: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: A. Registered Concessionaire or his/her representative
                                                  B. Non-concessionaires

What are the regular requirements: Presence of the duly registered concessionaire
                                                  B. For non-concessionaire, bring water meter to be calibrated

Duration: 4 hours & 17 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the frontline services and request for water meter calibration

Prepare Service Request for water meter calibration and forward to OED

15 minutes

CSD-CSA

None

Service request

2

Be available during inspection or any representative

Conduct actual water meter calibration and submit report

2 hours

OED Area Personnel

None

Service Request

3

If water meter is not defective, concessionaire must pay the appropriate charges

Receive payments and issue Official Receipt

2 minutes

Teller

Php 150

Official Receipt

4

If water meter is defective, wait for the water meter to be replaced

Conduct actual calibration and replace a new functional water meter

2 hours

OED Area Personnel

None

Service Request

END OF TRANSACTION

HIGH BILING COMPLAINT

Byg-WD Commercial Services Division

Service Discription: Process of handling complaints in relation to High Billing

Service Standards: Complaint must be filed personally by the concerned concessionaire right after receiving the notice of billing or within the billing period.
                                                  Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Registered Concessionaire or his/her representative

What are the regular requirements: 1. Water Bill (Complaint Bill)

Duration:1 day, 4 hours and 34 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Lodge complaints to the frontline service

Prepare Service Request and endorse to OED for appropriate action

15 minutes

CSD-CSA

None

Service Request

2

Be available during inspection

Conduct inspection and submit report

4 hours

OED Area Personnel

None

Service Request

3

If High Billing is due to leaking of household plumbing system, the concessionaire shall pay the billed amount

Receive acted SR with findings – leaking due to household plumbing system

2 minutes

CSD-CSA

None

Acted Service Request

4

Concessionaire pay the billed amount

Receive payment and issue O.R.

2 minutes

Teller

Actual Charges

Official Receipt

5

If high billing is due to defective water meter, the concessionaire may opt to request for possible adjustment of at most 30% (one-time bill adjustment)

Prepare Billing Adjustment Memo and endorse to OGM for approval and inform the concessionaire

1 day

CSD-Authorized IT CSD-DM

None

Acted Service Request Billing Adjustment Memo

6

Wait for the adjustment made and tender payment of bill

Once approved, posts the BAM to WBCS

15 minutes

CSD-Authorized IT

None

Acted Service Request Billing Adjustment Memo

END OF TRANSACTION

TEMPORARY DISCONNECTION

Byg-WD Operations & Engineering Division

Service Discription: Handling request to customers who wanted to discontinue their service connection.

Schedule of Availability of Services: Handling request to customers who wanted to discontinue their service connection

Who May Avail the Services: Registered concessionaire

What are the regular requirements: None

Duration: 2 hours & 15 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the frontline service and request for temporary disconnection

Prepare Service Request for temporary disconnection and endorse to OED

15 minutes

CSD-CSA

None

Service Request

2

Be available during disconnection or any representative

Conduct actual Temporary Disconnection

2 hours

OED Area Personnel

None

Service Request

END OF TRANSACTION

CHANGE OF ACCOUNT NAME

Byg-WD Commercial Services Division

Service Discription: Handling request for change of account name.

Schedule of Availability of Services: Daily from Monday-Friday (except for holidays) 8:00 AM – 5:00 PM

Who May Avail the Services: Registered concessionaire or his/her representative

What are the regular requirements: Proof of ownership or any of the following as the case may be:
                                                            1. Deed of Sale
                                                            2. Death Certificate
                                                            3. Waiver of rights
                                                            4. Any pertinent documents

Duration:22 minutes

How to Avail of the Services:
Step Application/Client Service Provider Duration of Activity Person Incharge Fees Forms

1

Go to the frontline service and request for change of account name

Prepare Order of Payment for change account name

5 minutes

CSD-CSA

None

Order of Payment

2

Present to the Teller the Order of Payment

Receive payment and issue O.R.

2 minutes

Teller

Php 50

Order of Payment & O.R.

3

Present the O.R. and Order of Payment to the CSD-CSA

Prepare Service Request for change account name

5 minutes

CSD-CSA

None

Order of Payment & O.R. & SR

4

Wait until the change of account name will take effect the next bill as informed

Change the new account name in the WBCS

10 minutes

CSD-Authorized IT

None

Order of Payment & SR

END OF TRANSACTION