Lanzones Street, Poblacion,  Bayugan City Bidding Contact

UPDATED CITIZEN'S CHARTER


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BAYUGAN WATER DISTICT
ISO 9001:2015 Certified
Address: Lanzones St., Bayugan City, Agusan del Sur
Contact Nos.: Tel. No. (085) 231-3140/ 09300458771
Email address: bayugan_wd83@yahoo.com.ph
Website: bayuganwaterdistrict1983.org


Vision

Provider of internationally accepted standards for sustainable water quality service and disaster resilient agency by 2025.


Mission

Serving the Bayuganons through quality water at all times. Maintaining mutual community relationship and adopting state of the art technology ALL FOR THE GLORY OF GOD.


QUALITY POLICY

The Bayugan Water District do solemnly swear to adhere and embrace our core values in the delivery of safe potable water and ensure customer satisfaction through efficient and effective quality service for the best interest of our concessionaires.

We whole-heartedly perform the mandates by complying all applicable requirements and continually improving our processes, therefore commit, that in all we do, it shall be founded with trustworthiness, love for nature, respect to humanity and above all, for the glory of our God Almighty.


CORE VALUES

Guided by the trust to serve the BAYUGANONS, the BAYUGAN WATER DISTRICT will continuously serve with:
   W - illingness
   A – accountability
   T – rustworthy
   E – co-friendly
   R – espectful


LIST OF FRONTLINE SERVICES

Byg-WD Commercial & Services Division

Service Description:
Processing of new Service Connection Application and Construction Order (SACO) for customer who wants to avail of water supply services.


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Resident or any person with properties or building within the water service area of the Bayugan Water District, 18 years old and above.


What are the regular requirements:
Duration: 2 hours and 11 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Sign attendance to the logbook provided for orientation/seminar Give Customer the attendance logbook 2 minutes CSD – CSA none Logbook
2 Attend orientation/ seminar Conduct orientation/seminar 1 ½ hours CSD – CSA None @None
3 Fill-up application form and provide basic personal information(s) Check/Verify the completeness of requirements, if not, provide a list 5 minutes CSD – CSA None Application form
4 Comply minimum requirements If requirements are complete, assist the client sign water service contract and forward to OED for inspection 15 minutes CSD – CSA None SACO
5 Payment of Basic Installation Fee (BIF) Prepare Order of Payment for BIF 2 minutes CSD – CSA None Order of Payment
6 Present the Order of Payment to the Teller Receive payment and issue Official Receipt 2 minutes CSD Teller Actual Charges O.R. and Order of Payment
7 Present O.R. and Order of Payment to the CSD-CSA Forward the paid SACO to OED for Water Meter connection 15 minutes CSD – CSA None SACO

Byg-WD Operations & Engineering Division

Service Description: Installation of new service connection endorsed by CSD.

Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service: Qualified applicants for new service connection.

What are the regular requirements: Available household plumbing system
Duration: 4 hours

How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Be available during installation Conduct installation 2 hours Area personnel None None
2 Acknowledge and sign Maintenance Order and Water Meter Receipt Provide Maintenance Order and Water Meter Receipt Signing 3 hours Area personnel None Maintenance Order

Byg-WD Commercial & Service and Admin/Finance Division

Service Description:
Receiving payment of water bills, installation fees, service request fees and other payments made to Bayugan Water District and issuance of corresponding official receipts.


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
All concessionaires and other clients


What are the regular requirements:
Duration: 12 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Present Water Bill or a piece of paper with Concessionaires’ name to the Teller Inform the concessionaire to wait for his/her name to be called 2 minutes Teller Billed Amount Billing Notice
2 If other fees, go to frontline services and ask for Order of Payment Prepare Order of Payment 2 minutes CSD-CSA None Order of Payment
3 Present Order of Payment to the Teller Receive payment and issue O.R. 2 minutes Teller Actual Charges O.R. and Order of Payment
4 Count the change and check O.R. before leaving the Teller’s Counter Confirmed payment and O.R. issued 11 minute Teller None O.R. and Order of Payment
5 If payment of Supplies and other Materials Check and verify O.R. and Order of Payment 5 minutes AFD Personnel None Order of Payment

Byg-WD Commercial & Services Division

Service Description:
Handling concessionaire’s request for reinstallation of water meter due to disconnection.


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative.


What are the regular requirements: Reconnection and its corresponding fees
Duration: 22 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to frontline services and request for meter reinstallation Check unpaid balances and prepare Order of Payment 5 minutes CSD-CSA Actual Charges Order of Payment Ledger
2 Present Order of Payment to the Teller and tender payment Receive payment and issue Official Receipt 2 minutes Teller Actual Charges Order of Payment O.R.
3 Present O.R. and Order of Payment to the CSD-CSA Prepare Service Request for water meter reinstallation 5 minutes CSD-CSA None Order of Payment & Service Request
4 Wait and be available during reinstallation Endorse the SR to OED for appropriate action 10 minute CSD-CSA None Service Request Order of Payment

Byg-WD Commercial & Services Division

Service Description:
Handling request for water meter transfer from one location to another within the service area of Bayugan Water District


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative


What are the regular requirements: None
Duration: 2 hours and 37 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to frontline services and request for water meter transfer Prepare Service Request -inspection for meter transfer & endorse to OED 15 minutes CSD-CSA None Service Request
2 Be available during inspection or any representative Conduct inspection and submit report 2 hours OED Area Personnel None Service Request
3 Follow-up to CSD-CSA Prepare Order of Payment for meter transfer 5 minutes CSD-CSA None Order of Payment
4 Present Order of Payment to Teller Receive payment and issue O.R. 2 minutes Teller Php150 Official Receipt
5 Present O.R. and Order of Payment to CSD-CSA Prepare SR for water meter transfer & endorse to OED 10 minutes CSD-CSA None Service Request Order of Payment
6 Be available during water meter transfer Receive acted SR and posts the same to WBCS 5 minutes CSD-Authorized IT None Acted Service Request

Byg-WD Commercial & Services Division

Service Description:
Handling request for re-classification of connection whether residential, commercial, industrial or institutional


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative


What are the regular requirements: None
Duration: 2 hours and 20 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to the frontline services and request for reclassification Prepare Service Request for Re-classification and endorse to OED 15 minutes CSD-CSA None Service Request
2 Be available during inspection or any representative Conduct actual investigation of the establishment and submit report 2 hours OED Area Personnel None Service Request
3 Follow-up to CSD-CSA Receive acted SR and posts new classification to WBCS 5 minutes CSD-Authorized IT None Acted Service Request

Byg-WD Commercial & Services Division

Service Description:
Water meter calibration is a test conducted to determine the accuracy of the water meter.


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
       ● Registered Concessionaire or his/her representative
       ● Non-concessionaires


What are the regular requirements:
       ● Presence of duly registered concessionaire
       ● For non-concessionaire, bring water meter to be calibrated


Duration: 4 hours & 17 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to the frontline services and request for water meter calibration Prepare Service Request for water meter calibration and forward to OED 15 minutes CSD-CSA None Service Request
2 Be available during inspection or any representative Conduct actual water meter calibration and submit report 2 hours OED Area Personnel None Service Request
3 If water meter is not defective, concessionaire must pay the appropriate charges Receive payments and issue Official Receipt 2 minutes Teller Php150 Official Receipt
4 If water meter is defective, wait for the water meter to be replaced Conduct actual calibration and replace a new functional water meter 2 hours OED Area Personnel None Service Request

Byg-WD Commercial & Services Division

Service Description:
Process of handling complaints in relation to High Billing


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative


What are the regular requirements:
Water Bill (complaint bill)


Duration: 1 day, 4 hours and 34 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Lodge complaints to the frontline service Prepare Service Request and endorse to OED for appropriate action 15 minutes CSD-CSA None Service Request
2 Be available during inspection Conduct inspection and submit report 4 hours OED Area Personnel None Service Request
3 If High Billing is due to leaking of household plumbing system, the concessionaire shall pay the billed amount Receive acted SR with findings – leaking due to household plumbing system 2 minutes CSD-CSA None Acted Service Request
4 Concessionaire pay the billed amount Receive payment and issue O.R. 2 minutes Teller Actual Charges Official Receipt
5 If high billing is due to defective water meter, the concessionaire may opt to request for possible adjustment of at most 30% (one-time bill adjustment) Prepare Billing Adjustment Memo and endorse to OGM for approval and inform the concessionaire 1 day CSD-Authorized IT CSD-DM None Acted Service Request Billing Adjustment Memo
6 Wait for the adjustment made and tender payment of bill Once approved, posts the BAM to WBCS 15 minutes CSD-Authorized IT None Acted Service Request Billing Adjustment Memo

Byg-WD Commercial & Services Division

Service Description:
Handling request to customers who wanted to discontinue their service connection


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative


What are the regular requirements:
None


Duration: 2 hours & 15 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to the frontline service and request for temporary disconnection Prepare Service Request for temporary disconnection and endorse to OED 15 minutes CSD-CSA None Service Request
2 Be available during disconnection or any representative Conduct actual Temporary Disconnection 2 hours OED Area Personnel None Service Request

Byg-WD Commercial & Services Division

Service Description:
Handling request for change name of account name


Schedule of Availability: Daily from Mondays-Fridays (except for holidays) 8:00 AM – 5:00 PM

Who may avail the service:
Registered Concessionaire or his/her representative


What are the regular requirements:
       Proof of ownership or any of the following as the case may be
           ● Deed of Sale
           ● Waiver of rights
           ● Any pertinent documents


Duration: 22 minutes
How to avail the services:
Step Application/Client Service Provider Duration of Activity Person In-charge Fees Forms
1 Go to the frontline service and request for change of account name Prepare Order of Payment for change account name 5 minutes CSD-CSA None Order of Payment
2 Present to the Teller the Order of Payment Receive payment and issue O.R. 2 minutes Teller Php50 Order of Payment & O.R.
3 Present the O.R. and Order of Payment to the CSD-CSA Prepare Service Request for change account name 5 minutes CSD-CSA None Order of Payment & O.R. & SR
4 Wait until the change of account name will take effect the next bill as informed Change the new account name in the WBCS 10 minutes CSD-Authorized IT None Order of Payment & SR

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