BAYUGAN WATER DISTICT
ISO 9001:2015 Certified
Address: Lanzones St., Bayugan City, Agusan del Sur
Contact Nos.: Tel. No. (085) 231-3140/ 09300458771
Email address: bayugan_wd83@yahoo.com.ph
Website: bayuganwaterdistrict1983.org
Provider of internationally accepted standards for sustainable water quality service and disaster resilient agency by 2025.
Serving the Bayuganons through quality water at all times. Maintaining mutual community relationship and adopting state of the art technology ALL FOR THE GLORY OF GOD.
The Bayugan Water District do solemnly swear to adhere and embrace our core values in the delivery of safe potable water and ensure customer satisfaction through efficient and effective quality service for the best interest of our concessionaires.
We whole-heartedly perform the mandates by complying all applicable requirements and continually improving our processes, therefore commit, that in all we do, it shall be founded with trustworthiness, love for nature, respect to humanity and above all, for the glory of our God Almighty.
Guided by the trust to serve the BAYUGANONS, the BAYUGAN WATER DISTRICT will continuously serve with:
W - illingness
A – accountability
T – rustworthy
E – co-friendly
R – espectful
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to Customer Service Area and ask how to apply for Water Service Connection | CSD accomodates all applicants with complete requirements, if within the coverage of service area; If not within the coverage of our service area, ask for a complete contact details for future marketing. | 25 mins. | CSA | None | Logbook |
| 2 | Attend orientation/ seminar | CSA conducts Orientation/seminar and giving of fliers of Byg-WD Basic Policies to all applicants. | 1 ½ hours | CSD – CSA | None | Attendance Logbook |
| 3 | Fill-up and sign Application Form, SACO and MOU | CSA endorses SACO to CSD Plumber for field Inspection and clustering; OED assigned junctions and posts to systems for Mapping. | 1-2 Days | CSA - CSD Plumber OED-CMD | None | Application form, SACO, MOU |
| 4 | Payment of Basic Installation Fee (BIF) | CSD issues order of Payment to Concessionaires for payment | 2 minutes | CSD – CSA | None | Order of Payment O.R |
| 5 | Present Order of Payment to the teller | Receive payment and issue Official Receipt(O.R);CSD endorses paid SACO to CSD Plubmer for installation of Water Meter. | 2 minutes | Teller – CSA | Actual Charges | Order of Payment O.R |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Household Plumbing connections should be mounted before the schedule of Water Meter Installation | CSD Plumber request for Materials of New Service Connection; | 2-3 Days | Storekeeper CSD Plumber | None | SACO |
| 2 | Acknowledge and sign Maintenance Order and Water Meter Receipt Form | Provide Water Meter Receipt Form for Acknowledgement | 3 min | CSD Plumber | None | Water Meter Receipt |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Present Water Bill or a piece of paper with Concessionaires’ name to the Teller | Inform the concessionaire to wait for his/her name to be called | 2 minutes | Teller | Billed Amount | Billing Notice |
| 2 | If other fees, go to frontline services and ask for Order of Payment | Prepare Order of Payment | 2 minutes | CSD-CSA | None | Order of Payment |
| 3 | Present Order of Payment to the Teller | Receive payment and issue O.R. | 2 minutes | Teller | Actual Charges | O.R. and Order of Payment |
| 4 | Count the change and check O.R. before leaving the Teller’s Counter | Receive payment and issue O.R. | 1 minute | Teller | None | O.R. and Order of Payment |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to frontline services and request for meter reinstallation | Check unpaid balances and prepare Order of Payment | 5 minutes | CSD-CSA | Actual Charges | Order of Payment Ledger |
| 2 | Present Order of Payment to the Teller and tender payment | Receive payment and issue Official Receipt | 2 minutes | Teller | Actual Charges | Order of Payment O.R. |
| 3 | Present O.R. and Order of Payment to the CSD-CSA | Prepare Service Request for water meter reinstallation | 5 minutes | CSD-CSA | None | Order of Payment & Service Request |
| 4 | Wait and be available during reinstallation | Endorse the SR to OED for appropriate action | 10 minute | CSD-CSA | None | Service Request Order of Payment |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to frontline services and request for water meter transfer | Prepare Service Request -inspection for meter transfer & endorse to OED | 15 minutes | CSD-CSA | None | Service Request |
| 2 | Be available during inspection or any representative | Conduct inspection and submit report | 2 hours | OED Area Personnel | None | Service Request |
| 3 | Follow-up to CSD-CSA | Prepare Order of Payment for meter transfer | 5 minutes | CSD-CSA | None | Order of Payment |
| 4 | Present Order of Payment to Teller | Receive payment and issue O.R. | 2 minutes | Teller | Php150 | Official Receipt |
| 5 | Present O.R. and Order of Payment to CSD-CSA | Prepare SR for water meter transfer & endorse to OED | 10 minutes | CSD-CSA | None | Service Request Order of Payment |
| 6 | Be available during water meter transfer | Receive acted SR and posts the same to WBCS | 5 minutes | CSD-CSA | None | Service Request Order of Payment |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to the frontline services and request for reclassification | Prepare Service Request for Re-classification and endorse to CSD/OED | 15 minutes | CSD-CSA | None | Service Request |
| 2 | Be available during inspection or any representative | Conduct actual investigation of the establishment and submit report | 2 hours | OED Area Personnel | None | Service Request |
| 3 | Follow-up to CSD-CSA | Receive acted SR and posts new classification to WBCS | 5 minutes | CSD-Authorized IT | None | Acted Service Request |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to the frontline services and request for water meter calibration | Prepare Service Request for water meter calibration and endorse to ADMIN | 15 minutes | CSD-CSA | None | Service Request |
| 2 | Be available during inspection or any representative | Conduct actual water meter calibration and submit report | 2 hours | OED Area Personnel | None | Service Request |
| 3 | If water meter is not defective, concessionaire must pay the appropriate charges | Receive payments and issue Official Receipt | 2 minutes | Teller | Php150 | Official Receipt |
| 4 | If water meter is defective, wait for the water meter to be replaced | Conduct actual calibration and replace a new functional water meter | 2 hours | OED Area Personnel | None | Service Request |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Lodge complaints to the frontline service | Prepare Service Request and endorse to OED for appropriate action | 15 minutes | CSD-CSA | None | Service Request |
| 2 | Be available during inspection | Conduct inspection and submit report | 4 hours | OED Area Personnel | None | Service Request |
| 3 | If High Billing is due to leaking of household plumbing system, the concessionaire shall pay the billed amount | Receive acted SR with findings – leaking due to household plumbing system | 2 minutes | CSD-Authorized IT | None | Acted Service Request |
| 4 | Concessionaire pay the billed amount | Receive payment and issue O.R. | 2 minutes | Teller | Actual Charges | Official Receipt |
| 5 | If high billing is due to defective water meter, the concessionaire may opt to request for possible adjustment of at most 30% (one-time bill adjustment) | Receive payment and issue OR | 1 day | CSD-Authorized IT CSD-DM | None | Acted Service Request Billing Adjustment |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to the frontline service and request for temporary disconnection | Prepare Service Request - Inspection for temporary disconnection and endorse to CSD Plumber | 15 minutes | CSD-CSA | None | Service Request |
| 2 | Be available during disconnection or any representative | Conduct actual Temporary Disconnection | 2 hours | CSD Plumber | None | Service Request |
| Step | Application/Client | Service Provider | Duration of Activity | Person In-charge | Fees | Forms |
|---|---|---|---|---|---|---|
| 1 | Go to the frontline service and request for change of account name | Prepare Order of Payment for change account name | 5 minutes | CSD-CSA | None | Order of Payment |
| 2 | Present to the Teller the Order of Payment | Receive payment and issue O.R. | 2 minutes | Teller | Php50 | Order of Payment & O.R. |
| 3 | Present the O.R. and Order of Payment to the CSD-CSA | Prepare Service Request for change account name | 5 minutes | CSD-CSA | None | Order of Payment & O.R. & SR |
| 4 | Wait until the change of account name will take effect the next bill as informed | Change the new account name in the WBCS | 10 minutes | CSD-Authorized IT | None | Order of Payment & SR |
